General Fax FAQs

  1. Why doesn't the machine feed the document through or beep when I insert a page to send or copy?

  2. What does "Other Fax Not Respond" or "No Response" on my journal mean?

  3. Why do 2 or 3 pages feed into the machine simultaneously when I try to send a multiple-page document?

  4. How do you get faxes out of memory?

  5. How can I tell if a call is a voice call or a fax call when the phone rings?

  6. Does it really matter what receiving mode I use?

  7. Do I have to use surge protection with my fax machine?

  8. Does the machine lose my programming during power outages?

  9. Can I connect my fax to my PC?

  10. Does the answering machine have a time date stamp?

  11. Where can I order supplies for my machine?



1. Why doesn't the machine feed the document through or beep when I insert a page to send or copy?
The document may not be in the correct feed area. Make sure the document is being placed in the front of the unit where it states FACE DOWN (Max. 10 sheets).

2. What does "Other Fax Not Respond" or "No Response" on my journal mean?
If the "Mode" was "Tx" or "Snd", you tried to send a fax, and the other fax machine did not answer, then it was either turned off, or out of paper or ink. If the mode was "Rx" or "Rcv", it means your fax machine tried to receive a fax, but none was sent. If your machine was in TEL/FAX or FAX mode and it received a regular call, the caller heard the fax tone and hung up. If your machine was in ANS/FAX or EXT.TAM mode, it most likely means a regular voice caller heard the answering machine and hung up without leaving a message.

3. Why do 2 or 3 pages feed into the machine simultaneously when I try to send a multiple-page document?
To avoid this situation, fan through the pages before placing them in the feeder tray to eliminate friction and static. Also, stacking the documents in the machine one at a time (as opposed to inserting 4 or 5 together) can make it a lot easier for the machine to grab pages correctly. If these procedures do not correct the problem, follow the maintenance instructions in the back of the user's manual to clean the feed rollers.

4. How do you get faxes out of memory?
The display will flash between "fax in memory" and another message such as "check paper", "film empty", etc. Once that message is resolved, any fax in memory will print out automatically or simply when you press start.

5. How can I tell if a call is a voice call or a fax call when the phone rings?
When you answer the phone, if you hear a beep every 3 seconds or just silence, you are receiving a fax. Don't panic or hang up your phone. Today's Panasonic fax machines have remote activation. Pressing the fax activation code (usually *9) and then hanging up will make the fax machine receive the incoming fax. If you answered the phone using the fax machine handset simply press "start." When you're not at home, your Panasonic fax will automatically receive faxes or route phone calls to an answering machine, as long as the receive mode is set correctly. (See Top 10 FAQ #7: "What are Receiving Modes?")

6. Does it really matter what receiving mode I use?
Yes. For instance, many people try to use the Tel/Fax mode at home, but if they're in another room and can't hear the double ring (this ring means a voice call is coming in) they will miss the call and the caller will only hear a loud fax tone.

7. Do I have to use surge protection with my fax machine?
We recommend using a surge protector on all electronic products. During normal, everyday usage there can be hundreds of high voltage spikes that, over time, can wear down any electronic device. When heat, humidity, or severe thunder and lightning storms are involved, the need for a surge protector is even greater. On our fax machines, a surge suppressor is recommended for the electrical line and a "CO" surge suppressor is recommended for the phone line(s). When purchasing a surge suppressor, please note that not all power strips provide surge protection. You should make sure to review the documentation and/or label associated with a power strip before using it as a surge protector. Your Panasonic fax machine's operating instructions have recommendations for proper surge protection.

8. Does the machine lose my programming during power outages?
No. The unit has an internal battery that will hold memory for long periods of power loss.

9. Can I connect my fax to my PC?
First, check your fax machine. If you have a KX-F1050, KX-F1600, KX-FM106, KX-FM205, KX-FM210, KX-FM220, KX-FMC230, KX-FM260, or KX-FM280, and if your PC is running Microsoft Windows 98, 95, 3.11 or 3.1, then you may be able to connect your fax machine.

10. Does the answering machine have a time date stamp?
Yes.

11. Where can I order supplies for my machine?
If the dealer cannot supply the literature or accessory you're looking for, call the accessory order line at 1-800-332-5368 or visit Panasonic Select Direct on-line by clicking here.

 

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